Refund policy

All sales are final. Due to the personalized and customized nature of our jewelry, we do not accept returns, exchanges, cancellations, or refunds once an order has been placed or production has begun.

Each piece is made specifically for the customer and may be customized in size, style, chain, charms, materials, or other design details. For this reason, we are unable to resell customized items.

Customers are responsible for carefully reviewing all order details, including sizing, selections, and customization requests, prior to completing their purchase. By placing an order, the customer acknowledges and agrees to these terms.

Shipping: Once an order has been shipped, Lilyyro is no longer responsible for delays, loss, theft, misdelivery, or damage caused by the shipping carrier. Customers assume all risk associated with shipment after the order has been transferred to the carrier. We strongly recommend selecting appropriate shipping and insurance options when available.

If an item arrives damaged or defective due to an issue caused by Lilyyro, please contact us within 48 hours of delivery with photographs and a description of the issue. We will review the situation and, at our discretion, determine whether a repair or replacement is appropriate.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.

By completing a purchase with Lilyyro, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.