Shipping policy

SHIPPING POLICY

Processing & Production Times

Lilyyro carefully prepares each order to ensure your jewelry is made and packaged with care.

  • Standard orders:Β Please allow up toΒ 7 business daysΒ for processing before your order ships.
  • Customized orders:Β Customized and personalized jewelry may require up toΒ 4 weeksΒ for production before shipping.
  • Keepsake jewelry:Β Keepsake pieces, including memorial and breast milk jewelry, are highly personalized and require an extended production process. Please allowΒ up to 6 monthsΒ for completion before shipping.

These timeframes are estimates and may vary depending on order volume, material availability, design complexity, holidays, or circumstances beyond Lilyyro’s control.

Please note:Β The processing or production time listed above is separate from the shipping transit time. Your order may require additional time to arrive after it has been shipped.

Shipping & Delivery

Once an order has been completed and transferred to the shipping carrier, Lilyyro is not responsible for carrier-related delays, lost or stolen packages, misdelivery, or damage occurring during transit.

Delivery dates provided by the shipping carrier are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Lilyyro is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to Lilyyro because of an incorrect or undeliverable address, the customer may be responsible for any additional shipping costs required for reshipment.

Lost, Stolen, or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

Lilyyro is not responsible for packages that are confirmed by the carrier as delivered. Customers are encouraged to use a secure delivery location and select any available shipping insurance or package protection when offered.

Damaged Packages

If your package arrives damaged, please contact Lilyyro as soon as possible and provide photographs of the damaged packaging and item. Any claim may be subject to applicable carrier requirements and deadlines.

Risk of Loss

To the fullest extent permitted by applicable law, risk of loss or damage to an order passes to the customer once the order has been transferred to the shipping carrier.

Shipping Delays

Carrier delays do not qualify an order for a refund, cancellation, or exchange. Lilyyro cannot guarantee delivery dates once an order has been transferred to the shipping carrier.

Customized & Keepsake Jewelry

Because customized and keepsake jewelry is created specifically for each customer, production timelines are significantly longer than standard orders. By placing an order for a customized or keepsake piece, the customer acknowledges and agrees to the applicable production timeframe.

Customized and keepsake orders are subject to Lilyyro’sΒ All Sales Final / Refund & Return Policy, except where otherwise required by applicable law.

Policy Updates

Lilyyro reserves the right to modify this Shipping Policy at any time. Updated terms will be posted on this website and become effective upon posting.

By placing an order through the Lilyyro website, you acknowledge that you have read, understood, and agreed to this Shipping Policy and all other applicable Lilyyro policies and terms.

LEGAL NOTICE:Β Nothing in this Shipping Policy is intended to waive or restrict any consumer rights or protections that cannot legally be waived under applicable law.